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  • Landy Labadie

    The Mistake: I wish I had known [at the beginning of my career] that yes, the guest is important, but your team is more important. I’ve noticed times...

  • Amir Hajimaleki

    The Mistake: Not studying potential clientele as well as we should have. We opened our first restaurant about five years ago. Two years after that,...

  • Dan Graham

    The Mistake: Not doing enough due diligence. Over the years, I’ve figured out that mistakes are the secret ingredient for success and that success is...

  • Kurt Rathmann

    The Mistake: Holding on to customers for too long. Very early on in our business, we came across customers that were not a good fit for a variety of...

  • David Kujda

    The Mistake: Not having multiple contingency plans in place for unforeseen circumstances. After five years in the corporate design trenches, I opened...

  • Bob Elfanbaum

    The Mistake: Not having a leadership plan in place that accounted for rapid growth. Our company really started in 1999 as a dot-com when rapid growth...